ABOUT ME
I am an IT professional based in Helsinki with a strong background in enterprise IT support, software development, and cloud computing. I hold a Bachelor’s degree in Business Information Technology and am currently pursuing a Master’s degree in Computer Science, with hands-on experience working in a GxP-regulated, ISO 27001–compliant enterprise environment at Roche.
I specialize in Microsoft 365 and Google Workspace environments, automation, full-stack development, and AI-driven solutions, focusing on building secure, scalable systems that support business-critical operations. My work at Roche has strengthened my expertise in endpoint security, device lifecycle management, and operating within highly regulated global organizations.
Passionate about leveraging technology and artificial intelligence to enhance business efficiency, I am driven to solve complex IT challenges and develop innovative, practical digital solutions.
Let’s connect and build something great together.
EXPERIENCE
2025 - 2026
L2 Onsite EUC & IT Systems Engineer
Roche Oy (via Infosys), Espoo
Provided end-to-end on-site EUC and IT systems support for ~170 users across Roche Pharma and Roche Diagnostics in a GxP-regulated, ISO 27001–compliant enterprise environment.
Managed device lifecycle operations, including Zero-Touch provisioning (Windows Autopilot / ZTUx), Joiner–Mover–Leaver processes, and secure asset governance.
Administered and supported Microsoft Intune, Ivanti (MobileIron), Google Workspace, and cross-platform environments (Windows 11, macOS, iOS).
Ensured endpoint security and compliance, including BitLocker enforcement, BIOS security, XDR monitoring, and access governance.
Acted as the primary on-site escalation point, resolving complex incidents beyond global Service Desk capabilities while maintaining high user satisfaction.
2023 - 2025
IT Support Specialist
Vetonaula Oy, Espoo
- Provided technical support to 200+ clients, specializing in Microsoft 365 solutions.
- Troubleshot and resolved complex IT issues related to networks, cloud, and security.
- Obtained Microsoft 365 Fundamentals Certification to deepen cloud expertise.
2022 - 2023
Production Process Worker
Okmetic Oy, Vantaa
- Ensured high-precision quality control for Silicon-On-Insulator wafers.
- Developed technical expertise in operating advanced production machinery.
2018 - 2019
IT Trainee
Teatime Research Oy, Helsinki
- Worked on VR & AR software/hardware testing to improve usability.
- Created 3D models with Blender and produced video content using Adobe Premiere Pro.
EDUCATION
2025 - 2026 (Expected)
Master’s Degree in Computer Science
University of Jyväskylä
- Specialization: Smart IoT Systems & Software Engineering.
- Advanced coursework in IoT, cloud computing, and telecommunications.
2022 - 2024
Bachelor's in Business Information Technology
Laurea University of Applied Sciences
- Focus on Digital Services, Software Development, AI, and Cloud Computing.
- Thesis: The Impact of Microsoft Teams on Modern Business Operations.
2016 - 2019
Vocational Qualification in ICT
Helsinki Business College
- Specialization: Game Development & Interactive Media.
- Learned C#, Unity, and 3D modeling for game mechanics.
SKILLS
95%
☁️ Enterprise Cloud & Digital Workplace (Microsoft 365 & Azure)
Endpoint management, identity & access control, secure collaboration, and cloud services in regulated environments.
92%
🏢 Enterprise IT Operations & EUC Engineering
L2/L3 incident resolution, device lifecycle management, and on-site enterprise IT operations.
90%
💻 Software Engineering
Python, C#, JavaScript (React), REST APIs, and backend fundamentals.
85%
📊 Data Analytics & Reporting
SQL-based analysis, dashboards, and actionable insights for business and IT operations.
88%
🧩 Google Workspace Administration & Automation
Enterprise administration, user lifecycle management, and workflow automation in Google-first environments.
88%
🌐 Full-Stack & Automation Development
Web applications, internal tools, and workflow automation using modern frameworks.
90%
🔐 Endpoint Security & Compliance
BitLocker, MDM, access governance, and security operations in GxP / ISO 27001 environments.
82%
🤖 Automation, AI & Intelligent Systems
AI-driven automation, scripting, data-assisted decision-making, and process optimization.
93%
🛠️ Technical Troubleshooting & Problem Solving
Complex issue resolution across hardware, software, and cross-platform systems.
85%
🤝 Business-Oriented IT & Stakeholder Communication
User-centric support, documentation, and translating technical solutions into business value.